East Bay CNA from Hillendale Home Care is licensed by the State of California to provide Certified Nursing training courses for Contra Costa and Alameda Counties.

Search Results for: communication

Alzheimer’s Communication Tips for Each Stage of the Disease

senior with Alzheimer's and caregiver using communication tips

These tips will help caregivers more effectively communicate with a senior with dementia.

Alzheimer’s disease can make communicating even the most basic needs a challenge. Caregivers can feel as though they’re trying to solve a puzzle in determining how to meet the needs of someone with dementia and ensure life is as fulfilling, comfortable, safe, and enriching as possible.

The Alzheimer’s Association offers these helpful, stage-by-stage Alzheimer’s communication tips to help:

Early Alzheimer’s

In the early stage of the disease, the person can usually still communicate clearly for the most part, but may begin repeating stories or struggling to think of a word from time to time. You can help by:

  • Never excluding the person with dementia from conversations, or talking about them as if they’re not in the room. Speak to the senior directly, taking as much time as needed to allow them to express what they wish to say.
  • Listen without interrupting, correcting, or filling in the blanks. If the senior can’t think of the word “toothbrush” and describes it as “that thing you put in your mouth,” accept that explanation respectfully.
  • Although you should never laugh at the senior or belittle them in any way, shared humor and laughter are perfectly fine and can ease communication challenges.

Mid-Stage Alzheimer’s

Communication becomes a bit more difficult as the disease progresses. Try:

  • Minimizing distractions. Turn off the TV or radio, and talk with the senior in a quiet location.
  • Speak clearly and slowly, looking the senior in the eye.
  • Continue to allow plenty of time for the senior to respond.
  • Ask yes or no questions that can more simply be answered; for instance, “Would you like oatmeal for breakfast today?” rather than, “What do you want for breakfast?”
  • Never argue.
  • Use visual cues or simple, step-by-step instructions for a task.

Late-Stage Alzheimer’s

Nonverbal communication becomes more important in the later stages of the disease:

  • Always approach the person face-to-face and identify yourself.
  • Encourage the person to communicate nonverbally through gestures and pointing.
  • Try to determine what the senior is feeling by the words or sounds being made along with facial expressions and other types of body language.
  • Simply being there as a comforting presence sometimes communicates better than any words.

For more dementia communication tips, or to learn more about becoming part of our caregiving team as a trained dementia caregiver, contact our CNA and HHA school at (925) 297-2676 any time.

Effective Communication Techniques for Those with Hearing Loss

gesture of a senior woman hard of hearing

Find tips to improve communications with someone with hearing loss.

“Excuse me?”

“Would you repeat that please, my dear?”

“I’m so sorry – what did you say?”

If this represents a typical response in your discussions with an older loved one, you’re not alone. The National Institute on Aging shares that there is a strong relationship between growing older and hearing loss, with as many as 50% of all seniors age 75 and older experiencing hearing difficulties.

Senior hearing loss usually occurs gradually, over time. After a while, the damage to the ears from noise results in hearing loss from harm to the vulnerable inner ear. Yet in spite of this, older adults with hearing loss wait an average of seven years before seeking help, and more than 15 million people in the United States with hearing loss avoid seeking help altogether.

Although hearing loss is irreversible, there are ways to help effectively manage the challenge. To communicate more effectively, those with a hearing loss should do the following:

  • Position themselves to better be able to hear by facing the person to whom they are speaking
  • Minimize all background distractions
  • Ask others to speak clearly
  • Find a quiet setting for conversations
  • Consider utilizing an assistive listening device — hearing devices, such as TV-listening systems or phone-amplifying products, help improve hearing while lessening other sounds
  • Investigate devices such as flashing/vibrating clocks and phones, visible doorbell alerts, specialized smoke and burglar alarms

Friends and family can help by:

  • Understanding the signs of hearing loss and making appropriate referrals
  • Being sensitive to the effect hearing loss has on the senior and the stages of adjustment he or she may go through before acceptance
  • Modifying the home, when possible, to accommodate the special needs of those with a hearing loss
  • Seeking out support from experts in providing quality home care to seniors with hearing loss

For more information…

Unfortunately, many seniors begin to feel left out and isolated when experiencing hearing loss. The caring, fully-trained care providers at Hillendale Home Care can help reduce loneliness for seniors by providing companionship, accompaniment and transportation to appointments and events, and much more.

Visit Hillendale Home Care’s website for more information on help with hearing loss, and to learn more about joining Hillendale Home Care’s team of care experts through our CNA and HHA school.

Dementia Care Walnut Creek Experts Offer Tips to Improve Communication With Alzheimer’s Patients

charming young woman and senior woman in a wheelchair sit together in a park and have fun

Caregivers can improve communication and dementia care techniques with these tips.

Alzheimer’s disease is well known for having a profound influence on language capabilities. In addition to the disease impacting speech, it also impacts an individual’s ability to correctly use words, as well as the comprehension of words. As the disease continues into later stages, using language as a way of socializing will become less effective, and caregivers may elect to utilize differing strategies for communicating to connect with their clients. [Read more…]

Caregiver Tip: How To Talk To Someone With A Chronic Illness

The Hillendale CNA School provides tips regarding how to talk to someone with a chronic illness.

Have you ever walked into the office or a get-together with friends or family and had an individual say to you with great concern, “You really look tired today!” Even though you may have been feeling pretty perky before that moment, unexpectedly you really DO feel exhausted and rundown. The words we use with each other together with the ways in which we interpret them are very meaningful. When it comes to how to talk to someone with a chronic illness, it is vital that you thoughtfully think about what to express, and perhaps most importantly, what NOT to say, that can help the person feel his or her best.

While we are most certainly well meaning, a number of comments are better left unsaid. Making a less-than-sensitive comment, according to Mindy Beth Lipson, a Phoenix psychologist, happens because, “I think people are just scared and nervous and don’t know how to respond. There might be several reasons, the first being it brings up their own mortality. Some people also just lack empathy.”

If you’re wondering how to talk to someone with a chronic illness, it’s sometimes most helpful to focus on what not to do. To follow are several comments to eliminate from your vernacular when communicating with those faced with a medical crisis:

1. “My friend had the same prognosis and was ill for several months.” Sharing unfavorable accounts about a person with a similar diagnosis is a guaranteed way to bring the person’s spirits down. As an alternative, remember that each individual experiences health issues differently, and focus on the positives the person you’re talking with has achieved.

2. “If you’d only stopped smoking (or exercised; or followed a healthy eating plan; etc.) this wouldn’t have happened.” It is impossible to know whether the outcome could have been different if healthier options happen to be made, and there is no benefit to saying “what if.” Focus instead on giving the support and compassion the individual needs right now, and leave any feelings of judgment at the door.

3. “Do you remember…?” Particular to those with dementia or other cognitive impairment, memory prompts similar to this can also add towards the frustration and agitation already experienced. Sharing news from days gone by as if they’re brand-new is an effective strategy to engage the individual instead.

Your absolute best bet is to let the individual have the chance to talk about (or not to share) his or her experiences and emotions, hold the person’s hand if it is welcome, give a pretty bouquet of flowers or any other small present or treat, and extend your affectionate, loving presence and support. 

To get more detailed care tips, or for hands-on caregiver training, reach out to the Hillendale CNA school. We provide quality training to those interested in enriching the lives of the elderly by becoming CNAs or HHAs. Contact us online or give us a call at (925)297-2676 to learn more about becoming a trained CNA in Walnut Creek and the nearby areas. 

The Benefits and Rewards of a Professional Caregiving Career

Cheerful home caregiver consoling senior woman

Jump-start your career in professional caregiving with these tips from the experts in Walnut Creek home care.

There’s an old saying: “Choose a job you love, and you will never have to work a day in your life.”  While professional caregivers will tell you that there are days their job feels like plenty of work, they will also tell you that more often than not, professional caregiving is fulfilling because of the difference it makes in peoples’ lives.

In working closely to aid others, caregivers utilize many different skills in order to ensure that the individuals in their care live full and engaged lives. In the event that you’ve helped a loved one informally as a family caregiver, you almost certainly know firsthand the important role of a caregiver – not only in helping with basic care needs, but also in helping to maintain dignity and independence.

If you’re curious what it will take to begin a professional caregiving career, and aren’t sure what skills are needed to be successful, continue reading to learn what home care agencies actively seek in a fantastic caregiver.

  • Compassion and Empathy. Having compassion and empathy means understanding what someone may be going through. As a caregiver, this implies showing support and kindness to individuals and their loved ones who can be dealing with a rapid change in health, recuperation from a hospitalization, or the reality of a recently available diagnosis.
  • Communication. Excellent written and verbal communication skills are vitally important in professional caregiving. From recording details about a client’s day into his or her care plan and interacting with clients to make certain their care needs are successfully met, to sharing updates about a client’s condition with family and medical experts, clear and concise communication is a foundation in every caregiver interaction.
  • Patience. Working with individuals who might be impacted by age, disability or medical issues typically means that you will have challenges from time to time. For caregivers, it’s important to take these challenges in stride, to bring calm to frustrating situations, and to concentrate on providing compassion and understanding when navigating through difficulties.
  • Flexibility. Life isn’t always predictable, and for caregivers to be truly successful, it’s important that they’re flexible, always showing a willingness to put the client’s needs first, and be ready to adjust to new routines so that you can deliver exceptional, consistent care.
  • Trust and Reliability. Clients and caregivers develop unique and deep bonds, often over a long period of time. Like most other relationships, the client/caregiver relationship is made on trust and reliability. This means that caregivers need to show up when expected, follow through on tasks and must constantly look out for a client’s best interests. To make sure clients and families feel at ease with the caregiver paired with their family member, caregivers must go through employment screenings and meet ongoing training requirements.

Now that you know more about some of the qualities that home care agencies try to find when hiring caregivers, perhaps you are wondering what the next steps are in order to become a professional caregiver. At Hillendale Home Care’s East Bay CNA Training School, we offer the finest in Walnut Creek home care training. If you’re searching for a career that gives flexibility, advancement opportunities and professional and personal growth, sign up for our CNA or HHA training program now or call us at 925-297-2676 to learn more.

HHA Program

Announcing 3 upcoming HHA Classes 

  • April 26th through 30th

  • May 10th through 14th

  • August 23rd through 27th

Call 925-297-2676 to Register!!!

Hillendale’s Home Health Aide Program provides 40 plus hours of intensive and enhanced training covering such topics as: Elder Abuse, Chain of Command, Communication, Home Safety, Infection Control in the home setting, Cultural Diversity, Food Prep and Handling and Safe Home maintenance procedures.

At our mandatory HHA orientation three independent study projects are assigned: Home Safety, Community Food Provider and Diet for a specific assigned ‘client’. All of this prepares the qualified applicant to work safely and efficiently in the home setting under the auspices of Home Health or Hospice Agencies and many other types employment.

This advanced training is for those who already possess CNA Certification or those who have recently passed Hillendale’s CNA pre-certification program and may not yet be certified. Upon satisfactory completion of this week long class (Monday – Friday) you will receive the HHA certificate designation from the State of California.

HHA Training Program

  • Pre-requisites: Current CNA license, current TB results
  • Social Security Card
  • Valid Identification with Recent Picture (California Driver’s License, Military ID, Current Passport, etc.)
  • Physical Exam
  • Current T.B. Test
  • Cost for class: $400 with a $125 deposit

 

Certified Nurses’ Aide in Walnut Creek CA: What Does a CNA do?

 Certified Nurses’ Aide in Walnut Creek CA: What Does a CNA Do?Certified Nurses’ Aide in Walnut Creek CA: What Does a CNA Do?

You are trying to decide what type of care your aging parents need.  Do they need bedside care or assistance when walking?  Can they get up and down by themselves, or do they need help doing so?  If so, a certified nurses’ assistant may be what you need to help care for your parents.

A certified nurse’s assistant or CNA assists people who need health care services combined with daily living activities.  A CNA also can provide bedside care when needed.  Some of the other tasks a CNA can perform are:

  • When a client’s call signals a need, the aide answers it quickly.
  • A CNA can turn and reposition a client, either alone or with assistance.
  • She can measure or record food and liquid intake as well as output.  She can report changes in vital signs and conditions to the professional nursing staff.
  • A CNA will help a client in and out of bed if necessary.  Help with walking and doing doctor ordered exercises is also provided.
  • If a client needs a treatment or an examination; he or she can prepare the client for it and transport the client to a treatment center if needed.
  • A CNA can provide a clean living environment for the client. 

Another very important part of a CNA’s training is having a strong, independent understanding of emergency procedures.  He or she is trained to stay calm in stressful situations.  If an emergency happens, this person will be who everyone depends upon and will also know what to do.

Some other information and items a CNA should have easy access to are the following:

  • A list of your loved one’s current doctors, pharmacies and the number and address of the local hospital in a notebook by the phone or in a center place of communication. Also a list of the cell phone and work numbers for close family members and the names, addresses and phone numbers of a neighbor or close friend who can get there quickly if you can’t be reached.
  • Have a local street map of your area and write down the phone number, street addresses, and directions on how to get to the home.
  • You should also have written down in the notebook where your main water shut off is. You need to write down the location of any breaker boxes, smoke alarms and which rooms the fire extinguishers are in, and where they are placed in the rooms.
  • In the notebook, have a list of health related information concerning your loved one. This will include where a living will is located or the power of attorney for health care, in case of emergency care. 

Realizing that your parents may need home health care services isn’t easy.  But if you hire a capable person and have all the necessary information available, your loved one will be safe and secure.

If you would like to start a rewarding career in the home care services field, contact Hillendale Home Care today and inquire about their CNA classes and CEU offerings.

Hillendale CNA and HHA School. Hillendale Home Care is licensed by the State of California to provide Certified Nursing training courses for Contra Costa and Alameda Counties.

Certified Nurse’s Aides in Walnut Creek, CA- What is a Nurse’s Aide and are they Qualified to Care for your Elder?

Certified Nurse’s Aides- What is a Nurse’s Aide and are they Qualified to Care for your Elder?

Searching for in-home care for your elderly loved one can lead you down a couple of different roads. Your biggest concern will be finding someone who is experienced Certified Nurses Aide in Walnut Creek CAand knowledgeable enough to care for your senior’s every need. They need to have medical training that gives them the knowledge to assist your loved one with their medical needs. You will want them to be experienced with caring for someone with specific health concerns and be able to recognize symptoms that may not be visible to you. In all, they need to be well trained and able to do the job at hand.

Certified nurse’s aides are required to take a certain number of class hours inside a classroom just like any other college student. After all classes are completed, students must pass a state administered evaluation. Once all of the requirements are completed they are classified as a Certified Nurse’s Aide. This certification is considered an entry level position. Many certified nurse’s aides are looking to move up in the medical field. To move up they will need to return to school and earn an additional degree.

Even though it is considered an entry level job, being a certified nurse’s aide is a dream job for many. Just because the medical field considers it entry level doesn’t mean everyone with the certification is looking to one day move on. This is good news for you because you want your loved one to be able to have a long lasting relationship with their home care professional. Chances are that someone working in homes with seniors truly loves what they do. You will typically see those looking to move up working in hospitals right next to those with the positions they want for themselves so that they can get all the experience they can.

Health care professionals of any kind working in a facility providing patient care must be licensed. Being licensed means that they have had in-depth training and have qualifications that cover a wide scope of responsibilities. Certified nurse’s aides are professionals who assist individuals with physical disabilities, health care needs, and mental impairments with their daily lives. To perform these tasks they must be licensed. So rest assure that certified nurse’s aides have what it takes to care for your loved one.

Certified nurse’s aides often hold a high level of experience. They must have good communication skills to aide in medical treatment of patients. Their education and licensing gives them the knowledge they need to do their job, while the job itself constantly gives them new experiences. Their education involves training in nutrition, anatomy, physiology, infection control, cognitive impairments, mental health issues, personal care, and helpful record keeping. With all of this training a certified nurse’s aid has what it takes to care for your senior. Your loved one will be in good hands when cared for by one of these competent licensed professionals.

If you would like to start a rewarding career in the home care services field, contact Hillendale Home Care today and inquire about their CNA classes and CEU offerings.

Hillendale CNA and HHA School. Hillendale Home Care is licensed by the State of California to provide Certified Nursing training courses for Contra Costa and Alameda Counties.

Hillendale Home Care CNA School- Offering the Best Training and the Best Caregivers in the Walnut Creek Area

(November 21, 2013) Walnut Creek, California — Hillendale Home Care, located in Walnut Creek, CA, offers regular CNA and HHA Classes. They are licensed by the State of Hillendale Home Care CNA School- Offering the Best Training and the Best Caregivers in the Walnut Creek AreaCalifornia to provide Certified Nursing training courses for Contra Costa and Alameda Counties.

They also provide home care services for seniors and families in Walnut Creek, Lafayette, San Ramon, Danville, Pleasant Hill, Alamo, Concord, Moraga, Antioch, Clayton, and East Bay Area.

The next CNA classes will be held January 6 – February 20, 2014.

 

The goals of Hillendale Home Care CNA training program are:

  • To prepare a student to take the California State CNA Certification Test following 7 weeks of instruction in theory and clinical training.
  • To prepare CNA trainees with the knowledge, skills and judgement to provide care under the direction of a RN, LVN and/or a licensed Physician.
  • To expand and enhance the educational career ladder opportunities in the field of nursing.
  • To instill a commitment to provide rehabilitation, restoration and maintenance of health.

Their 28-Day CNA Training Program includes classroom theory training (60 hours), clinical training (100 hours total), with a curriculum that includes the following:

 

  • In compliance with OBRA & Title 22 regulations to include in the curriculum
  • Introduction to Nursing Assistant
  • Patients’ Rights
  • Communication & Interpersonal Skill
  • Body Mechanics
  • Medical & Surgical Asepsis
  • Weights & Measures
  • Patient Care Skills
  • Patient Care Procedures
  • Vital Signs
  • Nutrition
  • Emergency Procedures & Safety
  • Care of the Long-Term Resident
  • Rehabilitative Nursing
  • Observation & Charting
  • Death & Dying

Registration Requirements:

  • All students will be required to complete FBI fingerprints within the first week of the program.
  • Social Security Card
  • Valid Identification with Recent Picture (California Driver’s License, Military ID, Current Passport, etc.)
  • Physical Exam
  • Current T.B. Test
  • Non-Refundable Registration Fee: $200.00 (visit our site for a coupon for $200 off the registration fee!)
Here’s what one student said about Hillendale Home Care and their CNA Classes:
“I received my CNA & HHA training from Hillendale. My instructors, Rhonda & Leslie, both RNs for many years are in my opinion, the best of the best. Both of them were my CNA instructors & Rhonda was my HHA instructor. Their passion, compassion, expertise & experience are evident from the very first class. When I sat for my California exam & clinical, it was very plain to see the difference of our training versus others. We were truly prepared capable & very professional. I spoke with various people about their experience at other training sites, I discovered that I had lucked out by getting some of the best class room & clinical training at the best price! The saying you get what you pay for, was totally untrue in this case. I am now a CNA & HHA & am looking forward to a career in helping provide care to seniors. I would recommend Hillendale if you are looking for training to become a CNA.” -Karen I
By teaching and certifying nurses aides through their programs, Hillendale Home Care in Walnut Creek CA has the opportunity to choose the best caregivers to be their employees.
Families looking for senior care or elder care services in the Walnut Creek area should contact Hillendale Home Care for the best services and the most compassionate caregivers. Contact them at 925-948-8280.

Join Us for CNA Certification Training Nov 4- December 19, 2013

CNA/HHA Program DetailsCNA Training Classes

November 4 – December 19, 2013

The goals of Hillendale Home Care CNA training program are:

  • To prepare a student to take the California State CNA Certification Test following 7 weeks of instruction in theory and clinical training.
  • To prepare CNA trainees with the knowledge, skills and judgement to provide care under the direction of a RN, LVN and/or a licensed Physician.
  • To expand and enhance the educational career ladder opportunities in the field of nursing.
  • To instill a commitment to provide rehabilitation, restoration and maintenance of health.

28-Day CNA Training Program

Classroom Theory Training

(Minimum 60 hours total)

  • Monday 9:00am – 4:30pm
  • Tuesday 9:00am – 4:30pm
  • Wednesday 9:00am – 4:30pm
  • Thursday 9:00am – 4:30pm

Clinical Training

(18 days) (Minimum 100 hours total)

  • Monday 6:30am – 3:00pm
  • Tuesday 6:30am – 3:00pm
  • Wednesday 6:30am – 3:00pm
  • Thursday 6:30am – 3:00pm

The first three weeks will consist of Theory, Monday – Thursday, 9:00am – 4:30pm. The last four weeks will consist of Clincials, Monday – Thursday, 6:30am – 3:00pm.

Curriculum

We are in compliance with OBRA & Title 22 regulations to include in the curriculum:

  • Introduction to Nursing Assistant
  • Patients’ Rights
  • Communication & Interpersonal Skill
  • Body Mechanics
  • Medical & Surgical Asepsis
  • Weights & Measures
  • Patient Care Skills
  • Patient Care Procedures
  • Vital Signs
  • Nutrition
  • Emergency Procedures & Safety
  • Care of the Long-Term Resident
  • Rehabilitative Nursing
  • Observation & Charting
  • Death & Dying

Registration Requirements

Enrollment Requirements:

  • All students will be required to complete FBI fingerprints within the first week of the program.
  • Social Security Card
  • Valid Identification with Recent Picture (California Driver’s License, Military ID, Current Passport, etc.)
  • Physical Exam
  • Current T.B. Test
  • Non-Refundable Registration Fee: $150.00

5-Day HHA Training Program

Hillendale’s Home health Aide Program provides 40 plus hours of intensive and enhanced training covering such topics as: Elder Abuse, Chain of Command, Communication, Home Safety, Infection Control in the home setting, Cultural Diversity, Food Prep and Handling and Safe Home maintenance procedures.
At our mandatory HHA orientation three independent study projects are assigned: Home Safety, Community Food Provider and Diet for a specific assigned ‘client’.  All of this prepares the qualified applicant to work safely and efficiently in the home setting under the auspices of Home Health or Hospice Agencies and many other types employment.
This advanced training is for those who already possess CNA Certification or those who have recently passed Hillendale’s CNA pre-certification program and may not yet be certified.  Upon satisfactory completion of this week long class (M-Friday) you will receive the HHA certificate designation from the State of California.

HHA Training Program

  • 5 Days On-Site Theory Training
  • 9:00am – 4:30pm
  • *Prerequisite: Completed CNA Course